We all understand that customers and colleagues should be treated with respect â and we all know, too, that digital technologies can get in the way of that happening. Whatever the âjob to be done,â key communications tend to become less direct and more impersonal when the jobâs digitized. Thatâs just the nature of the beast: Apps and other technologies are doing a lot of the work that people used to do â and you canât train an app to have empathy. It doesnât help that engineers tend to optimize efficiency, rather than user experience, when they redesign work flows....
As governments and health care agencies work to stop the spread of Covid-19 and to treat those who are infected, manufacturers in more than a dozen industries are struggling to manage the epidemicâs growing impact on their supply chains. Unfortunately, many are facing a supply crisis that stems from weaknesses in their sourcing strategies that could have been corrected years ago....
The outbreak of Covid-19 has forced organizations into perhaps the most significant social experiment of the future of work in action, with work from home and social distancing policies radically changing the way we work and interact. But the impact on work is far more profound than just changing where people work; it is also fundamentally altering what work is performed and how we perform it....
As a result of the COVID-19 pandemic, an estimated 2.7 billion people, or more than four out of five workers in the global workforce, have been affected by lockdowns and stay-at-home measures.
Organizationsâ first priority in crisis response has been ensuring the health and safety of workers. Now, as organizations begin to emerge from this phase, leaders are focusing on the next set of workforce challenges as they plan for recovery.
The biggest challenge organizations will likely face in recovery is the tension between getting back to work and rethinking work as they embrace a new reality. How leaders and organizations handle the recovery may define their brands for years to come, and ultimately whether they are truly operating as a social enterprise....
