In an era of persistent change, how can companies foster an environment that empowers employees to anticipate, respond to, and even leverage unexpected shifts in the business landscape' In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by McKinsey Senior Partners Dan Swan and Ruth Heuss, global co-conveners of McKinsey's Operations Practice, to explore strategies and approaches to technology, workforce planning, and sustainability that will help organizations remain agile and thrive despite uncertainty in 2025 and beyond. Daphne Luchtenberg: The transition from one year to the next is often a moment to pause and reflect on the year gone by, as well as put plans in place for the next 12 months. I'm delighted to be joined today by Dan Swan and Ruth Heuss, global co-conveners of our Operations Practice, to do just that. We'll examine the key operations topics of 2024 and think about how they will evolve in the coming year. Will gen AI still be the talk of...
learn more
