Facing strong market pressures that demand compelling action to transform, many executives struggle with where or how to pivot, how to prioritize, and where to invest. This struggle is due to the heavy investments needed to repair aging systems, the need to pay off “technical debt” (the extra investment required today to fix yesterday’s tactical decisions and suboptimal technical solutions), and a growing shortage of talent. The demands from regulators for greater risk controls, especially in service industries such as banking and telecommunications, is also putting immense pressure on technology departments.At the same time, fast-rising customer expectations require new functionality that must be developed without breaking current functionality or reducing performance. This has become even more relevant in the wake of COVID-19, when remote delivery of products and services has increased dramatically. In the United States, for example, the percentage of online retail sales...
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