Business and IT leaders have made large efforts to build cyber resilience, or the ability to respond to and bounce back after a cyber crisis such as a data breach or operational disruption. But one aspect of cyber resilience deserves more attention from most organizations: the cyber crisis communications plan. The early hours of a cyber crisis are the worst time to realize that your communications plan is incomplete or nonexistent. Circumstances surrounding an incident, during which communication decisions need to be made, are urgent and chaotic. Adrenaline is running high; everyone, from employees to reporters, is demanding answers; and salespeople looking to protect relationships may even be sharing incorrect information. A leader's initial impulses for communication are often wrong and can create additional problems. That's why truly cyber-resilient organizations must have a cyber crisis communications plan in place ' and stress-test it regularly. Communication around a cyber...
learn more
